Return & Refund Policy

We want you to be completely satisfied with your purchase. You may request a free return within 7 calendar days from the date your order is delivered.

Return Eligibility

To qualify for a return:

• The item must be new, unused, unworn, and in its original condition.
• All original tags, labels, protective materials, authenticity cards, dust bags, branded boxes, and accessories must be included.
• The item must be returned in its original packaging.
• You must provide the order number and proof of purchase.
• The item must show no signs of use, wear, damage, alteration, perfume, makeup, or exposure to moisture.

Items returned without their original tags, packaging, accessories, or protective materials may be rejected.

How to Request a Return

Before returning an item, contact us within 7 calendar days of delivery:

Email: hello@condotti.shop
WhatsApp: +973 3538 9145

Please include:

• Your full name
• Your order number
• The item you wish to return
• The reason for the return
• Clear photographs of the item and its packaging

Do not send an item back before receiving return approval and instructions from Condotti. Returns sent without prior approval may not be accepted.

Free Return Shipping

After approving your return request, Condotti will provide return instructions and arrange the return shipment or provide a prepaid return shipping label.

Incorrect, Damaged, or Defective Items

Please inspect your order immediately after delivery.

If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery and provide clear photographs of:

• The item
• The original packaging
• The shipping box
• The shipping label

If the issue is confirmed, Condotti will arrange an appropriate solution at no additional cost to you.

 

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you may return the eligible item in accordance with this policy and place a new order.

Refunds

Once we receive your returned item, it will be inspected.

We will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 7–14 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations

To request an order cancellation, contact us as soon as possible.

An order may be cancelled only if it has not yet been processed or dispatched.

Once an order has been processed or dispatched, it cannot be cancelled and must be handled as a return under this policy.

Refund Processing for Cancelled Orders

If an eligible cancellation is approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

Contact Us

Condotti
Kingdom of Bahrain

Email: hello@condotti.shop
WhatsApp: +973 3538 9145