Frequently Asked Questions

Are all products sold by Condotti authentic?
Yes. Every product sold by Condotti is 100% authentic. Our items are sourced through established European commercial supply channels that specialize in genuine designer products.
Are your products new?
Yes. Unless clearly stated otherwise on the product page, all items are sold in new. Each order is checked before dispatch to ensure that it matches the product listing
Do you offer free shipping across the GCC?
Yes. Condotti provides complimentary shipping to the GCC destinations we currently serve. Delivery typically takes 3–5 business days, depending on the destination.
Can I return my order free of charge?
Yes. Eligible items can be returned free of charge within 7 days of delivery. Products must be unused, in their original condition, and returned with all included packaging and tags.
What packaging will be included with my order?
Included packaging may vary depending on the brand and product. Any available dust bag, branded box, tags, cards, or accessories will be specified on the individual product page.

Your order will also include a Condotti purchase confirmation or invoice
How can I contact Condotti before placing an order?
Our customer support team is available to assist with product information, dimensions, delivery, returns, and order enquiries

Contact us on WhatsApp: +973 3538 9145
Email us: hello@condotti.shop
Are you officially affiliated with the brands shown on your website?
Condotti is an independent multi-brand retailer. We are not affiliated with, sponsored by, or officially endorsed by the brands displayed on our website unless expressly stated. All trademarks belong to their respective owners
Will I receive an invoice with my purchase?
Yes. Customers receive an official order confirmation and purchase invoice from Condotti
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information by email or through the contact details provided at checkout
Are customs duties and taxes included?
The price shown at checkout includes the applicable shipping, duties, and taxes for your destination. You will not be required to pay additional charges upon delivery.